# LOCK IN Coaching — online live-beta terms Terms version: **online-beta-v1** ## 1. Who provides your coaching Your coach is **William Dallas, trading as LOCK IN Coaching**. - Business postal address: 87 Glenshane Road, Drumahoe, BT47 3SF, Northern Ireland, United Kingdom. - Email: **will@lockincoaching.uk**. - Telephone/WhatsApp: +44 7598 908982. - Website: **https://lockincoaching.uk**. These terms cover your individual online coaching package and the app access included with it. Your payment summary identifies your package, price, agreed start date, final included day and terms version. This online beta is for people aged 18 or over who live in the United Kingdom. Please discuss suitability with Will before buying. It includes Northern Ireland. This package is not offered outside the UK. ## 2. The beta package and payment The eligible online beta package costs **£120 in total for six weeks (42 calendar days)**. It includes four paid weeks plus two extra weeks at no extra charge. There are no added booking, app or payment-processing fees. The offer applies to eligible online blocks bought while the live beta offer is available, before the January 2027 launch. It is not restricted to a customer's first block. The payment summary confirms eligibility before you pay. No exact launch date is promised here. Once you buy an eligible package, you receive its full six weeks even if your coaching continues after launch. You pay through the LOCK IN website using Stripe. This is a single payment, not a subscription. The package ends automatically. Continuing requires a new agreed package and a separate payment; we will show its price and duration before you decide. There is no commitment to buy another block. Your contract begins when your payment succeeds and is verified against your agreed offer. We send a confirmation email containing your dates and these terms in a form you can retain. A failed or pending payment does not create paid app access. If we cannot provide an agreed package after taking payment, we contact you promptly and return the payment. ## 3. What is included Your package provides: - A programme of workouts for you to perform independently, adapted to your goals, experience and available equipment. - Nutrition guides and support with healthy habits and lifestyle. - Weekly check-ins and feedback throughout all six weeks, including the additional two weeks. - A 20-minute coaching review every four weeks. One review is included around week four of this six-week package; weekly check-ins continue through weeks five and six. - Access to your invited account in the LOCK IN coaching app during your package, with Will's help if you need support. - Coaching messages answered by **10pm on the next calendar day, UK time (Europe/London), including weekends**. For example, a message sent on Friday is answered by 10pm Saturday. This is online coaching, not a booked series of supervised personal-training sessions. Gym membership, exercise equipment and internet/data charges are not included. Specific weight, strength or appearance outcomes are not guaranteed. You need a suitable phone, tablet or computer with internet access, an email address and the invited Google account used to sign in. You can use the app through its supported web experience; ask Will for help before purchase if accessibility or device compatibility could affect your use. ## 4. Your start date and app access We agree your start date and show your final included day before payment. Your 42-day service period uses UK calendar dates; the app remains available through the final included day. Payment can unlock onboarding before the start date without using up coaching days. Complete the agreed readiness/intake information before exercising. If we are not ready to start safely on the proposed date, we agree a replacement date or cancellation; we do not silently use up your package while essential onboarding or a coach-side problem prevents the service from starting. If you want coaching to begin during the cancellation period described below, you must make a separate express request. Simply paying, creating an account, opening the app or downloading a guide is not a request to give up cancellation rights. ## 5. Cancelling and receiving a refund ### Your cooling-off period You may cancel without giving a reason from the time the contract is made until the end of the 14th day after the contract date. For example, if your contract is made on 1 October, this period ends at 11:59pm on 15 October. We offer this cooling-off protection for this online package and do not rely on a specific-date leisure-service exception to remove it. Any longer or stronger cancellation protection that applies by law still applies. If coaching has not started, we refund the full £120. If you expressly requested an early start, received the required cancellation/cost information beforehand and then cancel after coaching began, a reasonable proportionate charge may apply only for the service already supplied. If the required request or information was missing, we do not charge for service supplied during the cancellation period. Any permitted deduction is capped at **£120 × completed coaching days supplied ÷ 42**. The denominator includes both additional weeks. We do not claw back the promotional weeks, charge an undisclosed setup fee or treat a personalised programme as non-refundable. If this daily cap would exceed a lawful proportionate charge for what was supplied, the lower charge applies. ### Ending after the cooling-off period Even after the cooling-off period, you may end this package at any time by telling Will. There is no additional notice period or cancellation fee. Coaching ends when we receive your notice, or on a later date you request within your package. We refund the unused part of the £120 using the same 42-day basis. For this calculation, the day you cancel is not counted as a completed coaching day. Agreed pause days and days when we could not provide the agreed service are not charged. We round once, to the nearest penny. For example, after 14 completed chargeable days, the unused-service refund is **£80**. This formula does not limit any greater refund or other remedy required by law. ### How to cancel Email **will@lockincoaching.uk**, send a clear WhatsApp message to the business number above, telephone or write to the business postal address. Include enough information to identify your package. You may use the optional form below, but do not have to. A timely clear cancellation is effective without waiting for our acknowledgement. We refund without undue delay and within 14 days after being told of your cancellation, using your original payment method unless you expressly agree otherwise. We do not deduct Stripe fees or charge you for the refund. Cancellation ends the remaining coaching and associated paid app access; it does not erase your rights to complain or request your personal information. These terms never use a digital-content cancellation waiver to cancel your rights over the coaching service. Receiving a guide or accessing the app does not mean a six-week coaching service has been fully performed. ## 6. Pauses, missed check-ins and reviews If illness, injury or a personal circumstance interrupts coaching, contact Will. We can agree a pause and return date in writing. An agreed pause preserves the remaining coaching days and moves the end date by the same number of days, without an extra fee. If a workable return date cannot be agreed, you may cancel and receive the unused-service refund above. We will not require you to buy another block to use days already paid for. Please tell Will as soon as possible if you cannot attend a review. There is no separate late-cancellation or no-show fee for this online beta package. We will offer one replacement appointment within the package, or written feedback if a suitable appointment cannot be agreed. If Will cancels, the replacement review remains owed and will not be lost merely because the package would otherwise end. If you miss a check-in or do not use available coaching without arranging a pause or cancellation, the package dates continue. We still provide the coaching availability and feedback opportunities described above; a missed submission does not by itself create an extra charge or extend the block. ## 7. App interruptions and coach availability The LOCK IN app is in live beta. Features may change and bugs can occur. Contact Will if something prevents you from using it. Where practical, we will continue the agreed coaching through email or WhatsApp while the issue is resolved. An app issue does not remove your rights to the service you purchased. If we cannot provide the agreed coaching, you may choose an agreed extension for the affected period or an appropriate refund; you do not have to accept credit against a future purchase. Your statutory remedies may be greater. We do not introduce an undisclosed Christmas shutdown or holiday gap into a purchased block. Any known dates when the service cannot be delivered must be explained and reflected in your agreed dates before payment. If a new interruption arises after purchase, the extension/refund choice above applies. ## 8. Safe participation and respectful use Provide accurate readiness information and tell Will about relevant changes. Exercise within the guidance you receive and ask when unsure. Coaching and general nutrition support are not medical diagnosis or treatment. If your needs fall outside Will's professional scope, we will discuss appropriate next steps rather than promising a service we cannot provide. Keep your invited account private and do not share another person's records. Use your programme and guides for your own coaching; do not sell or publicly redistribute them. We may stop or pause coaching where we cannot provide it safely, or where threatening/abusive behaviour or deliberate account misuse makes continuing unreasonable. We explain the reason and, where safe and practical, give an opportunity to resolve it. We refund unused service. This does not limit a greater legal remedy or allow us to keep payment for work we will not provide. ## 9. Quality, complaints and your rights We must provide the service with reasonable care and skill and meet binding information given about it. If this does not happen, statutory remedies can include having the service put right or a price reduction, potentially a full refund, depending on the circumstances. A beta label does not remove those rights. Contact Will at **will@lockincoaching.uk** with a complaint. We acknowledge it under the reply commitment above. We aim to provide a substantive response within seven calendar days, or explain what remains to be checked and give a reasonable next date. Raising a complaint does not itself terminate your package or remove app access. Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, or takes away your statutory rights. There is no liability cap at the package price. Northern Ireland law applies, without depriving consumers elsewhere in the UK of mandatory protections or the right to use the courts available to them under applicable law. We do not require complaints to be heard only in Northern Ireland. Our privacy notice explains handling of your account and coaching information. Buying coaching does not automatically subscribe you to marketing emails; any marketing signup is a separate choice. ## Optional cancellation form You may email these details or post them to the business address above. A signature is needed only if you send a paper form. You may instead make any clear statement that you wish to cancel. **Recipient:** William Dallas, trading as LOCK IN Coaching, 87 Glenshane Road, Drumahoe, BT47 3SF, Northern Ireland, United Kingdom, will@lockincoaching.uk. **Cancellation notice:** Please cancel my/our contract for the following online coaching service: ____________________. - Date the package was ordered: ____________________. - Customer name(s): ____________________. - Customer address: ____________________. - Signature(s), for paper submissions only: ____________________. - Date of this notice: ____________________.